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LoadingPing and BumpA question goes to the colleague whose work shows they have done it before. If they can't take it, it goes to the next one, and the answer comes back to whoever asked.
Slack is two things at once. It is where people ask Ping&Bump and where the pings arrive, and it is a place people have already explained things to each other, which is evidence. Connecting once gives you both.
It attaches beside whatever else the workspace reads and does not replace it. You can use Slack only for asking and never turn any channel on as evidence.
There is no app to create, no scopes to pick, no URLs to fill in, and nothing to send us. Ping&Bump's Slack app is one app that installs into your workspace, the same way Jira is one app you approve.
It posts in a channel only when somebody asks it something there, and the pings themselves are direct messages to the person asked.
Connecting does not put the bot in any channel. In every channel Ping&Bump should read or answer in, type /invite @Ping&Bump.
This is the step that goes wrong most often, and it goes wrong quietly. The connection succeeds, the channel is turned on, and reading stops with not_in_channel. Turning a channel on tells Ping&Bump it may read there. It does not put the bot in the room.
Every channel starts off. Turn on the ones Ping&Bump may read and press Save. Above a dozen the list gets a filter. A channel that exists and is not turned on is not read, and is not answered in either.
Check for new channels picks up channels created since you connected. Private channels are not read at all.
Press Read Slack now. The row then says when it was last read. If a read stops early, the line under the row is what Slack said.
@Ping&Bump and a question in a channel an admin has turned on for asking, or a direct message to the bot. The answer comes back in the thread under the question. /ask plus a question works anywhere, and its answer comes back as a direct message.
Ping&Bump never picks a question out of a conversation by itself. Somebody has to mention it.